Done right, B2B email marketing can close elusive sales, enhance relationships with current customers, or land and convert that difficult prospect. Done poorly, they can do the opposite: turn off current and potential customers, causing them to close and delete the message.
Those whose emails frequently succumb to the “delete” key often forget that “relationship” is the main focus of any marketing email. Customers must be wooed; their interests must be addressed; and promotions must be tailored in tone and content so as not to seem phony and generic.
Last week, the store where my husband and I registered for our wedding sent me an email announcing their annual wedding band event. Having recently celebrated my five-year anniversary, I had a negative reaction. The store had my wedding date on file. Why waste my time with a notice about an irrelevant event?
